Reference

Privacy Policy for Your Account Data

We keep the rules for your account data, cookies, and contact records in one place, so you can check what we collect before you open an account.

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lontetogel Privacy Policy for Your Account Data
REQUEST ROUTES

Where to Send Privacy Requests

If you need a copy, correction, or deletion request, start with support and we will route it to the privacy queue. WhatsApp, email, and live chat all use the same account check, so we can match your request to the details on file before any change is made. We answer every day from 09:00 to 23:00 WIB, and we may ask for the latest browser or phone you used before we proceed.

Team online

WhatsApp

Send the request from the phone number on file and tell us what data you want to change. We use the same number to confirm the case, then reply during 09:00-23:00 WIB.

Email

Use email when you want a written trail. Include your registered address, the field you want corrected, and the device you last used so we can verify the request without extra back-and-forth.

Live Chat

Open chat if you want a quick handoff. We log the case, ask the minimum verification questions, and move your request to the privacy queue without showing it to unrelated teams.

HANDLING STANDARDS

How We Protect and Keep Records

We keep the privacy process narrow: collect only the details needed for account access, transaction matching, and support.

Data Collection

We collect email, phone, browser type, device model, and payment reference when they are needed for service. If you add DANA, OVO, GoPay, or QRIS details, we use them only to match the right account record.

Cookies

Our cookies store session state, language choice, and basic security checks. If you clear them on Android Chrome, iPhone Safari, or desktop, you may need to verify again before we accept a new request.

Account Checks

Before we change private data, we ask for the registered contact and a recent account detail. That step helps us confirm the request came from you and not from a copied inbox.

Retention

We keep support logs and payment-match records only for the period needed to answer disputes, complete service steps, or meet legal retention duties. After that, we remove or anonymize what we no longer need.

Change Requests

You can ask for access, correction, or deletion by sending a message from the contact on file. Tell us the exact field, and we will reply with what can be updated and what must stay.

Contact Routing

Your request stays in the privacy queue, not a general inbox. That routing keeps the case traceable, limits staff access, and gives you one clear place to follow the reply.

Common Privacy Questions from You

These are the questions we answer most often when you want to know how your account data is handled. We keep the answers short, plain, and tied to the same rules across Android, iPhone, and desktop browsers, with access only where local law permits. If your situation is different, send the exact request through support and we will route it to the privacy queue.

We collect the details needed to identify your account, process requests, and keep records straight: email, phone, browser data, device type, and payment references such as DANA, OVO, GoPay, or QRIS when they are used.

Cookies help us remember session state, language choice, and a few security checks so you do not have to repeat them on every page load. You can clear them in your browser at any time.

Send a message from the email or phone on file, name the field you want corrected, and include the device you last used. We verify the case first, then update what the policy allows.

We keep support logs, transaction matches, and account-change records only as long as needed for service, dispute handling, or legal retention. After that, we remove or anonymize the records where possible.

Yes, you can ask us to delete eligible details through support. Some records must stay for legal or accounting reasons, and we will tell you which items can be removed and which must remain.

Yes. Access depends on local law and is available only where local law permits, so some handling steps may differ by region. We show the active request path in the same policy page.

Use WhatsApp, email, or live chat and ask for the privacy queue. Tell us the account contact on file, and we will return the records we can share after we verify the request.

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